Membership Engagement & Retention:

- Assume ownership and manage the relationship with key accounts within the building(s) you oversee.
- Ensure all accounts within your building(s) have an assigned point of contact.
- Resolve issues of complexity as escalated to you.
- Monitor the Medallia (member feedback) escalation process to ensure alerts are being properly addressed and the right solutions are found.
- Be accountable for Net Promoter Scores, overall member satisfaction and member retention.
- Review Net Promoter Scores and member satisfaction results regularly to set KPIs and implement building-specific plans.
- Lead building site tours for VIPs as needed.
- Review invoices of flagged accounts and submit corrections to the Billing team.

Building Operations and Management:

- Ensure quality and upkeep expectations are being adhered to.
- Hold the team accountable for general operational policies and standards, as well as financial efficiency.
- Escalate reoccurring issues as it relates to 3rd party vendors to appropriate teams for resolution.
- Be accountable for building-level Opex in partnership with the Operations team.
- Escalate, monitor and see through capital improvement and large customization projects in partnership with cross-functional teams.

Sales:

- Tour and sell space to new and existing members by articulating WeWork’s value proposition.
- Identify the needs of prospective and existing members and recommend tailored solutions responsive to their needs.
- Develop and implement lead generation and sales conversion strategies to maintain 100% occupancy in collaboration with the Sales Lead and sales department..
- Create and maintain relationships with partners in the local ecosystem.
- Train the Community Team to give effective tours and sales pitches.
- Review daily and weekly overviews of prospective members and participate in weekly sales calls.

Team Management:

- Oversee and lead teams within your buildings to execute on their objectives as an individual and a team to reach business & member goals.
- Ensure teams have been trained thoroughly during the onboarding process and have the tools necessary to succeed in their respective roles.
- Support direct reports in the creation of a development plan, through ongoing tailored coaching and by meeting with them weekly in a one-on-one setting to deliver feedback.
- Support individuals to pursue meaningful growth opportunities, within the role and through promotion.
- Recognize positive performance as appropriate.
- Track performance of direct reports regularly and conduct performance management reviews in sync with WeWork’s People Calendar.
- Communicate and drive the success of business updates, process changes, company initiatives, and goals to the team.

Budget & Expense Tracking, Reporting:

- Provide input to and set monthly, quarterly and yearly budgets
- Review monthly building budget and P&L reports for optimization.
- Set and implement building specific goals based on market goals, issues and opportunities.
- Submit comprehensive monthly and quarterly business reports on your buildings’ goals, challenges and achievements.

About you

We’d love to hear from you if you meet the qualifications below:

- 5+ years experience in hospitality, sales, multi-unit retail, startups, finance, or other related experience. Customer service, project management, and business operations experience is required.
- 2+ years of management experience of leading a team made up of individual contributors.
- Bachelor’s Degree or equivalent experience preferred in Business, Marketing, Hospitality, or other related degrees.
- Must have strong verbal and written communication skills in English and Hebrew.
- Like challenges, and embraces change in a fast-paced environment.
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.

Life at WeWork